退款政策
Last updated: November 10, 2026
Returns
We want you to love your jadeite. Every piece is inspected and photographed before it is dispatched, but if something is not right, contact us and we will make it right.
Return eligibility
You may request a return within 7 calendar days of delivery. Where returns are accepted, items must be returned unworn and unaltered, in the same condition they were received, with the original packaging and any certificate that was supplied with the piece.
You choose between two options:
- Option 1 — Ship it back: send the item back to us and we refund 100% of the item price. Return shipping is paid by you and must be sent with tracking and insurance.
- Option 2 — Keep-It Refund: keep the piece and we refund 70% of the item price. No return shipment is needed, settlement is within 2 business days of approval, and the order is then closed.
We may reduce a refund if the item has been used, damaged, altered by a third party or handled more than necessary to establish its character and fit.
How to start a return
Contact us before returning an item — message us on WhatsApp at +86 189 8789 3775 or email 18987893775@163.com with your order number and a short description. We reply within one business day and confirm the return address and next steps in writing.
Unless we state otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us within 48 hours of delivery if an item is defective or damaged, or if you received the wrong item. Send photos or a short video of the item and the parcel. In these cases we cover all costs — replacement or a full refund including shipping — and you do not need to return the item unless we ask.
Exceptions and non-returnable items
Jadeite is a natural stone. Internal cotton-like inclusions, stone lines, slight colour variation between photos and the physical piece, and differences in how colour appears under different lighting are natural characteristics, not defects. They are not grounds for a defect claim, although you may still use either return option above within the 7-day window.
Items that have been engraved, resized, repaired or otherwise altered by a third party, or damaged after delivery through wear, impact or improper care, cannot be returned.
Exchanges
Because each piece is a one-of-a-kind item, we cannot offer a direct exchange. Contact us and we will help you choose another piece, applying your refund as store credit if you prefer.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. PayPal refunds usually appear within 2–5 business days; card refunds can take up to 10 business days depending on your bank.
If you do not see your refund within a reasonable period after approval, contact us and we will trace it with you.
Cancellations
You may cancel any order free of charge within 12 hours of placing it, as long as it has not yet shipped. After dispatch, the return terms above apply.
Your rights
This policy does not limit any rights you may have under applicable consumer protection laws. If you paid with PayPal, you may also use PayPal's dispute resolution process — we respect those rights, and contacting us first simply gives us the fastest opportunity to help.
Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item: WhatsApp +86 189 8789 3775 · Email 18987893775@163.com
Sihui Huiruge Jewelry Store (四会市慧茹阁珠宝店), Room 203-1, 2nd Floor, No. 38 North Xinjiang Avenue, Dongcheng Subdistrict, Sihui, Zhaoqing, Guangdong 526200, China.