物流政策

Shipping Policy

We ship from Sihui, Guangdong, China to the United States, using international express carriers. Every order is prepared after payment and order details are confirmed.

Processing time

Each piece is one of a kind and already in stock. After payment and order confirmation we inspect, photograph and pack the piece by hand, and dispatch within 48 hours (Monday–Saturday). We do not offer made-to-order pieces or resizing.

If a laboratory certificate is supplied with your piece and has to be issued for that specific item, dispatch may take one extra business day.

Shipping cost

Free standard shipping on every US order — no minimum spend and no handling fee. The price you see at checkout for shipping is $0.00.

Transit time

Transit to the United States is approximately 10–15 business days after dispatch. This is an estimate, not a guarantee, and may vary because of customs, weather, carrier operations or destination conditions. If your parcel has not arrived within 20 business days, contact us and we will investigate immediately.

Confirm your information before payment

Please confirm your full shipping address, email address, phone number and — for bangles — your inner diameter before placing the order. Because the parcel travels a long distance from China to the United States, we may be unable to change the address after dispatch. A change request may cause delay, extra charges or failed delivery. If you need to change something, contact us within 12 hours of ordering.

Tracking

Every parcel is sent with a tracking number. After dispatch we upload the tracking information to your order page and email it to you as soon as it is available. Where supported, tracking may also appear in your PayPal transaction. If you need help reading either, contact us.

Duties and taxes

Orders to US addresses are shipped DDU (delivered duty unpaid). Shipping is free, but the amount paid at checkout covers the item and carriage only — it does not include import duties, taxes, customs clearance fees or carrier brokerage charges. Those charges are set and collected by US Customs or the carrier and are the customer's responsibility.

US de minimis relief for low-value imports has been suspended, so duty may be charged even on a single item. The amount depends on the declared value and the customs classification of jadeite and is decided by the authorities, not by us; we cannot predict, prepay or reimburse it. The carrier or customs broker will contact you before or on delivery to collect payment. We declare the full, accurate value of every shipment and do not under-declare.

If a parcel is refused or returned because import charges were not paid, we will refund the item price less outbound and return carriage and any non-recoverable customs charges. If you need an exact figure before ordering, please check with US Customs or a licensed customs broker; we are happy to supply the declared value and HS classification of your piece on request.

Packaging

Each piece is packed in a sealed jewellery box with protective padding and a care card, together with its laboratory certificate where one is supplied. Parcels ship in plain outer packaging with no brand or value markings.

Lost or damaged parcels

If tracking shows no movement for 10 consecutive days, or the parcel arrives damaged, contact us with photos. We will send a replacement or issue a full refund, including shipping. See our Returns & Refunds policy for details.

Contact

WhatsApp: +86 189 8789 3775
Email: 18987893775@163.com

Shipped by Sihui Huiruge Jewelry Store (四会市慧茹阁珠宝店), Room 203-1, 2nd Floor, No. 38 North Xinjiang Avenue, Dongcheng Subdistrict, Sihui, Zhaoqing, Guangdong 526200, China.