服务条款

Overview

Welcome to Lucky Jade. The terms "we", "us" and "our" refer to Lucky Jade, operated by Sihui Huiruge Jewelry Store (四会市慧茹阁珠宝店). We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced here, set out your rights and responsibilities when using the Services. Please read them carefully — they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By accessing, using or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and accounts

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependants to use this site on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are fully responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or authorise the use of your account to any other person.

Section 2 — Our products

We have made every effort to display our products and Services as accurately as possible. Please note that colour or product appearance may differ from what you see on your screen, depending on the type of device you use and its settings and configuration.

Jadeite is a natural material. Each piece is unique, and internal inclusions, stone lines and slight variations in colour or translucency are natural characteristics rather than defects. Measurements are taken by hand with a digital caliper; a tolerance of ±0.5 mm is normal.

We do not warrant that the appearance or quality of any product will meet your expectations or match exactly how it appears in our online store. All product descriptions may change at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities offered to any person, region or jurisdiction.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Lucky Jade reserves the right to accept or refuse your order for any reason at its discretion. Your order is not accepted until we confirm it, and it is only accepted once we have received and processed your payment. Please check your order carefully before submitting it — once accepted, we may not be able to cancel it.

If we do not accept, change or cancel an order, we will attempt to contact you using the email address, billing address and/or phone number provided at the time of the order.

Purchases may only be returned or exchanged in accordance with our Returns & Refunds policy.

You represent and warrant that your purchase is for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and billing

Prices, discounts and promotions are subject to change without notice. The price applicable to a product is the price in effect when the order is placed, and will be stated in your order confirmation email. Unless expressly stated otherwise, listed prices are in US dollars and include the item only; shipping is free to US addresses as described in our Shipping Policy.

Prices in our online store may differ from prices elsewhere. We may offer promotions from time to time, which may affect pricing and are subject to their own terms; if promotion terms conflict with these Terms, the promotion terms prevail.

You agree to provide current, complete and accurate purchase, payment and account information, and to promptly update your information so that we can complete your transactions and contact you as needed. You represent and warrant that your payment information is true and complete, that you are authorised to use it, and that you will pay all charges at the prices then in effect, including shipping and handling and any applicable taxes.

We reserve the right to correct pricing errors before an order ships. If a pricing error is found after payment, we will contact you and offer either the correct price or a full refund.

Section 5 — Shipping and delivery

All orders ship from China and transit to the United States is approximately 10–15 business days after dispatch. Delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processing or circumstances beyond our control. Once we hand the product to the carrier, title and risk of loss pass to you, except where our Shipping Policy states that we bear responsibility for loss or damage in transit.

Orders ship DDU (delivered duty unpaid). Import duties, taxes, customs clearance fees and carrier brokerage charges are not included in the checkout price and are the buyer's responsibility. We do not prepay, estimate or reimburse these charges. If a shipment is refused or returned because import charges were not paid, the refund is limited as described in our Shipping Policy.

Section 6 — Intellectual property

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product photographs, video and audio, and their design, selection and arrangement, are owned by Lucky Jade, its affiliates or licensors, and are protected by copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.

The Lucky Jade name, logo, product and service names, designs and slogans are our trademarks. You may not use them without our prior written permission. Shopify's name, logo and product names are trademarks of Shopify. All other names, logos and product names appearing in the Services are trademarks of their respective owners.

Section 7 — Optional tools

We may provide you with access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We accept no liability arising from or relating to your use of optional third-party tools. Your use of any optional tools is entirely at your own risk, and you should ensure that you are familiar with and approve of the terms on which those tools are provided.

Section 8 — Privacy

Your submission of personal information through the store is governed by our Privacy Policy. We use Shopify and PayPal to process orders and payments, and we never see or store your card details.

Section 9 — Prohibited uses

You may not use the site for any unlawful purpose, to solicit others to perform unlawful acts, to infringe our or anyone else's intellectual property rights, to submit false or misleading information, to upload malicious code, to collect others' personal information, or to interfere with the security of the Services.

Section 10 — Limitation of liability

Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential loss. Nothing in these Terms excludes liability that cannot be excluded by law, and nothing limits any statutory consumer rights you may have.

Section 11 — Governing law

These Terms of Service are governed by the laws of the People's Republic of China. Where consumer protection law in your country of residence grants you stronger rights, those rights are not affected.

Section 12 — Changes to these terms

We may update these Terms of Service from time to time. Changes take effect when posted on this page. Your continued use of the Services after a change constitutes acceptance of the updated terms.

Section 13 — Contact

Questions about these Terms of Service should be sent to us at 18987893775@163.com or on WhatsApp at +86 189 8789 3775.

Sihui Huiruge Jewelry Store (四会市慧茹阁珠宝店), Room 203, 2nd Floor, No. 38 North Xinjiang Avenue, Dongcheng Subdistrict, Sihui, Zhaoqing, Guangdong 526200, China. Last updated: November 10, 2026.