Questions & Answers

Everything you need to know before you order.

Ordering & shipping

Is shipping free?
Yes — free U.S. shipping on every order, with no minimum. Delivery takes 10–15 business days.

Who pays import duties?
Import duties and taxes are the customer's responsibility. We do not prepay duties, and our store settings do not collect tax at checkout.

Do you ship outside the United States?
Please message us before ordering so we can confirm availability and timing for your country.

Sizing & authenticity

How do I choose the right bangle size?
Measure the inner diameter of a bangle that already fits you, or send us a photo of your hand next to a ruler. We list the exact inner diameter of every piece.

Is your jadeite natural?
Yes. We sell only natural Type A jadeite — never bleached, dyed or treated. Natural veins, mineral lines, cotton spots and slight colour variation are normal characteristics of genuine jade, not defects. Please read the full disclaimer on our homepage before ordering.

Will the colour look exactly like the photos?
We photograph in daylight, but screens and lighting differ. Slight colour variation is unavoidable.

After your order

What if my piece arrives damaged?
Contact us within 48 hours with photos and we will take care of it under our return policy.

What is your return policy?
Please read our Return & Refund Policy and Shipping Policy for the full terms.

How can I reach you?
WhatsApp +86 189 8789 3775, email 18987893775@163.com, or use our contact page.